Customer Engagement Advisory & Coaching
Services and memberships for individuals, companies, and software vendors.
The CX2 Advisory Academy can guide you in closing the gap between the technology and the strategy and help create quick wins and agile implementations to improve your Customer Engagement ecosystem. The Cx2Advisory Academy can help several types of companies, from foreign multinationals to Latin American multinationals and from local enterprises to small-medium companies in Latin America. The Cx2Advisory Academy provides content in both English and Spanish.
All sessions are delivered in 1to1 live or recorded sessions by Jesús Hoyos.
Buy Membership and Services
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Free 30 minute session
If you need to just discuss an idea, discuss speaking engagements, discuss any of the membership programs and/or just find out more about my other services book a free 30 minutes session with me.
Software Analysis
Lab
Need a third-party consultant to help you showcase your product to a prospect or company. With our Customer Engagement Lab methodology with can help you create Proof of Concepts, reviews, and demonstrations for your prospects and customers.
Customer Engagement Lab for Software Vendors
Software Selection
Select the proper SaaS solution for your ecosystem
Our agile software selection can help your company create RFIs to quickly select identify the shortlist of vendors to be evaluated.
In today's market, the cost of software in the cloud is different depending on if you are buying marketing, sales, or service solutions. We can help sort out pricing per user, per module, per emails, per contacts, and/or per transactions, among other criteria.
Contract Negotiations
Customer Engagement Functionality Assessment
Industry Analysis and Influencer Services
3 months
As a software vendor, you can hire me for 3 months for a set of 10 hours for specific deliverables and engagements: white papers, research, 1to1s, webinars, events, and workshops.
As a software vendor, you can hire me for 6 months for a set of 10 hours for specific deliverables and engagements: white papers, research, 1to1s, webinars, events, and workshops.
6 months
One Year
As a software vendor, you can hire me for 12 months for a set of 10 hours for specific deliverables and engagements: white papers, research, 1to1s, webinars, events, and workshops.
PMO, Innovation and CX Ecosystems Services
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Customer Engagement Ecosystem
If you have Salesforce, and you need to align the different clouds or you are using technologies like Hubspot, Zoho, SAP and Oracle, and you need to optimize it towards a Customer Engagement Ecosystems, we can help you.
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PMO and Center of Excellence
If you need to implement a PMO to manage your technology ecosystem, or a Center of Excellence to realize digital transformation across their business, best practices, pilots, proofs of concept or innovation projects contact us.
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Change Management and Training Assessment
If you need to assess skills or implement training programs that include change management, we can help you.
Latin America Market Analysis
We advise SaaS vendors get establish or expand in Latin America.
Using our market entry methodology we’ll equip you and your organization with a plan. We offer strategic consulting and brand awareness analysis.